Spotify Connect worked normally till about two weeks ago. Since the function works normally on the same network via Windows Spotify app and only the Android devices are affected, it is very unlikely that there is a problem with the network. Especially when the function works with older version of the Android app which I confirm. My spotify account also got hacked by someone in Columbia. I did sign out on my 2 devices and changed my password but now any emails I receive from spotify are in spanish, which I do not speak or understand. Restart the Spotify app It'd also be great if you can check if the issue persists with a different internet connection - a different WiFi or a hotspot from a mobile device, for example. Can you also make sure Spotify is excluded from any firewalls or anti-virus apps on your PC, as these can sometimes block access to the app and its content? What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear. When i select any song to play the web client will skip forward exactly 5 songs in the playlist, and then only play 10 seconds of music from the song. This behavior is on the Firefox web browser. Thanks for posting this thread in the Community! Since you mentioned that the device you're trying to download Spotify on is an Amazon Fire HD 10 tablet (7th generation), make sure that the device meets our minimum system requirements as this can be the reason why it says that the app isn't available. You can check our system requirements here. How can I perform a clean reinstall of the app? I created a new account. Can I transfer my playlists, saved music and followers? How do I close (delete) my Spotify Account? Why does Spotify keep pausing / why does the music stop? How do I change my country settings? Ongoing Issues Check to see if the issue you might be experiencing has already been reported and what status it is at. Windows Troubleshooting Guide Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are. Every time I try to play a song, I get a pop-up saying Can't play this content. Exclusive mode is on, so this content won't play. Turn it off in settings to keep listening but when I check in the settings, exclusive mode isn't enabled. I've tried switching to a different audio input that also does.