Use the information on this page to troubleshoot audio or video issues during game play on your Windows 10/11 device. Audio troubleshooter Use the audio troubleshooter if you experience issues with sound on your computer. Open the Get Help app. In the Search bar, enter audio troubleshooter. If asked to consent to proceed with diagnostics, select Yes. Allow a few moments for the scan to complete. Follow prompts or steps until issues are resolved. Fix low or quiet sound in Windows Windows 11 Windows 10 If sound plays quietly, is muted, or apps output at different levels, use these steps to restore normal audio. Solution 1. Check volume levels in Volume mixer Select Start Settings System Sound. Select Volume mixer. Make sure the volume slider is turned up for: System The affected app Ensure the app isn’t muted. Solution 2. Turn. Run the Audio Troubleshooter: Windows has a built-in troubleshooter that can help diagnose and fix sound problems: Go to Settings Update & Security Troubleshoot Additional troubleshooters Playing Audio, and run the troubleshooter. Windows 11 Windows 10 Sometimes, you don't hear any sound from your speakers or wired headphones, even though the volume icon appears normal. This issue occurs if the wrong audio output device is selected, the sound is muted, audio enhancements are interfering, or the audio driver isn’t working correctly. Try the following troubleshooting solutions to resolve the issue: Solution 1. Check. Run the Audio Troubleshooter: Go to Settings System Troubleshoot Other troubleshooters and run the Playing Audio troubleshooter. This tool can help identify and fix common audio issues. Download the latest audio driver for your Windows version. Install the driver and restart your PC. Solution 3: Run the automated audio troubleshooter If you are using a Windows 11 device, start by running the automated Audio troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix this audio problem. Technical Level: Intermediate. Applies to: All Windows 11 editions. Revision: 1.0. In this community guide, I will show you various methods to troubleshoot, in case if audio is not working properly on your system. The common audio problems you might see… Run the Windows audio troubleshooter If you are using a Windows 11 device, start by running the automated audio troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix most audio problems. If you are using an older version of Windows or a mobile device, please skip to General troubleshooting steps. If audio sounds distorted, crackling, or low quality in Windows 10, enhancements, audio format settings, driver problems, or audio services may be affecting playback. Windows 11 Windows 10 If audio stops working after installing a Windows update, incompatible or partially installed audio drivers can prevent Windows audio services from working correctly. Use the steps below to restore sound. Solution 1. Install the latest Windows updates Installing pending updates can replace missing components and fix known audio issues. Select Start Settings Windows.