What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear. How can I perform a clean reinstall of the app? I created a new account. Can I transfer my playlists, saved music and followers? How do I close (delete) my Spotify Account? Why does Spotify keep pausing / why does the music stop? How do I change my country settings? My spotify account also got hacked by someone in Columbia. I did sign out on my 2 devices and changed my password but now any emails I receive from spotify are in spanish, which I do not speak or understand. Spotify Connect worked normally till about two weeks ago. Since the function works normally on the same network via Windows Spotify app and only the Android devices are affected, it is very unlikely that there is a problem with the network. Especially when the function works with older version of the Android app which I confirm. Ongoing Issues Check to see if the issue you might be experiencing has already been reported and what status it is at. Whenever I open Spotify on my mobile, I get the notification of downloading out of (93% complete) or something along that. The percentage always changes as does the number of songs it is trying to download. I cannot see what it is trying to download to see if something is up with the song or playlist or what. Spotify often times doesn't recognize that there's an internet connection or it takes far too long to do so. I figured this would be resolved after years of using your service, just hoping that you'd recognize and address the issue, but, alas, you have not. Welcome to Music Discussion! This is the place for Community members to dig deeper into the music and artists they're passionate or curious about. We want users here to not just share links to songs and playlists (you can use Music Exchange for that). Windows Troubleshooting Guide Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are. Every time I try to play a song, I get a pop-up saying Can't play this content. Exclusive mode is on, so this content won't play. Turn it off in settings to keep listening but when I check in the settings, exclusive mode isn't enabled. I've tried switching to a different audio input that also does.