If your gas or electric service has been disconnected because of an unpaid past-due bill or new-service deposit, you cannot restart your service online. For your safety, please do not attempt to reconnect the service yourself or use any unsafe means of lighting or heating your home. If you have a medical condition that requires special energy needs, contact PG&E immediately at 1-800-743-5000. If your gas or electric service has been disconnected because of an unpaid past-due bill or new-service deposit, you cannot restart your service online. To restore service, you must pay the full past due amount due. If the account is a business account, you may also be required to pay a deposit twice your average monthly bill to re-establish credit. For step-by-step guidance and to find ways. Pay my PG&E bill in person. Find a PG&E payment center using the PG&E Payment Center Locator. NOTE: If you logged in after June 9, 2025, the “Username” is your email.