These days there's little benefit to using UPS at all, so I would say don't worry about it. All the benefits we once had are largely gone. We used to have Preferred Customer Service, a domestic call center that offered concierge services for any issues. Now we're dumped into the regular call center in Bagladesh or wherever and they are next to useless. I haven't seen our account executive for. How do I find my UPS account manager? We call the number on the invoice and we call the number on UPS.com and they both takes us to the main UPS line. The prompt is so long and doesn’t connect me. We are just trying to find an account manager to have a meeting with to explain claims to my company. My account is also essentially dormant (i only use UPS through eBay) and the package was 40 pounds. Unfortunately trying to contact UPS sucks, at least via phone. Email them through their website. I filed two emails- one using fraud as the subject and the other billing. Be ready, cuz they'll want your invoice and account number. Packages no longer show up on my account. So I’ve noticed that packages no longer show up either on the UPS app or on the website under the “to me section”. Past packages that have been delivered show up, however now two or three times, while they are in transit to me, they don’t show up. Hey all, We're a small eyewear/sunglasses business doing decent volume - 9-10K packages a month. We want to use UPS (or Fedex) as our shipping service and want to set up an account with special rates, but it's literally been impossible to get a hold off an account manager at either FedEx or UPS to help us with our account/rates. LPT: The first six digits of a UPS tracking number after 1Z = the shipper's account number, if you need to return at shipper's expense. I just set up an account with UPS with heavily discounted rates, which often are about $4 more than Shipstation or Shopify rates for ground service for packages up to 1lb. Incorrect UPS Account Billed A long, long time ago I signed up for a UPS account to print postage online. I have not used this account for many, many years now. But it seems every so often I get a Billing notification on this account that I have a bill due, and it is always some random package I have no idea who the sender / receiver are for. However, the delivery is through UPS, the only way is to do it with UPS my choice. I don't know how I can take this order from a clothing website and put it into my UPS my choice account. How to close a UPS account Someone is using my account number (In bill third party?) to ship packages. What can I do? The account was closed by a rep on the phone, but the wording was vauge as to if that was the case. Archived post. New comments cannot be posted and votes cannot be cast.