This form is for Jet2.com flight bookings only. If you have a complaint that relates to a Jet2holidays booking, please complete this form instead. If you're yet to travel and have a question about your booking, please visit our handy FAQs page. Any pre-travel queries submitted via this form will unfortunately not be replied to. What does your question relate to? What would you like to tell us? Pregnancy Fit to Fly Travel with medication Disability Medical Letter Allergy Certificate Travel and Holiday Cancellation ZoomDoc is a third-party service provider and independent data controller, separate from Jet2.com and Jet2holidays. We cannot accept responsibility or liability for their products, services, website, or data processing. Simply head to the Jet2 app or log in to Manage My Booking. Don’t forget, you’ll need your unique booking reference and valid passport to check in and get your boarding pass. Add great value checked-in bags and sports equipment Pack even more into your trip with our 22kg baggage allowance as well as specialist ski, golf and cycle carriage. To make our service as efficient as possible, we only accept card and contactless payments at our UK airport customer help desks. We also accept Apple Pay and Google Pay. To receive the reduced tariff, please visit the Customer Service cabin in the Premium Set Down car park after checking in your bags. Please make sure you provide your checked‑in luggage receipt or boarding pass, your official Birmingham Airport car park booking confirmation and your vehicle registration number. Contact Customer Services Choose the appropriate topic and category of your question to reveal your answer. Important Information Before You Claim Am I entitled to compensation? You are not entitled to compensation if: You have entered your flight or passenger details incorrectly and we are unable to process your claim Please check the details on your booking confirmation e.g. passenger name (s), original flight number, original scheduled flight date. If you would like to claim on behalf of. Our friendly low fares mean that you’ll find plenty of cheap flights with Jet2.com to more than 75 destinations across Europe. Not only can you enjoy great deals when you fly with us, you can also expect fab flight times and award-winning customer service. We’re a Which? Recommended Provider and have been named Best Short Haul Airline at the Globe Travel Awards 2025, after all! Plus, we. Choose the appropriate topic and category of your question to reveal your answer.