I have changed the start value for sermouse to 4 from 3 and also disabled the automatic driver updates from registry but windows still shows 'Microsoft serial mouse' or 'Microsoft ball point' on device manager. Why not? ;-) Keyboards (or other input devices) use multiple HID devices for various reasons. On keyboards, multiple devices are often used to make N-key rollover possible without relying on better HID support. Keyboards are not the only type of input device that present themselves as keyboards. Mice also often do, especially if capable of keyboard macros. For example, consider the following. We have a Windows 10 system. The USB mouse's left click isn't working (the right click works, and I'm not sure about the wheel. The pointer is fine). To try to fix this, I figured out how to get into Device Manager, and it looks like I need to open up the Mice and pointing devices item so that I can select the device. Go to your Windows Search, type in drivers and update device drivers should come up. Click on it then go to Mice and other pointing devices. Click into it then go to your mouse (will pop up if plugged in), right click on it then Update driver software. Choose Search automatically and it should download the newest drivers. Sadly, Mice and pointing devices is not showing in device manager. I want to view hidden devices to see if it has been hidden, but have no mouse to open view. Is there another way? Or is it possible to add Mice and pointing devices to device manager in any way without the use of a mouse? No, it does not exist. Exactly, no Mice and Other Pointing Device , except i plug in external mouse. I got Asus Precision Touchpad (as hidden device) under Human Interface Device , and try to update, uninstall, and reinstall, but nothing happend. Do this : Run Device Manager Open Mouse and other pointing devices The touchpad might be called HID-compliant mouse Right-click it and select Disable device. Akank700 Does it appear in Windows Settings or the Action Center when you plug in the USB receiver (presuming off searching your mouse) in? If 'Mice and other pointing devices' appear, that does mean that your device is working, yet there are no solutions, from my limited scavenging, that deviate from this thread. If you haven't attempted every solution within this thread, please do so, and if. It is a wireless (usb dungle) Trust mouse. When I plug it to the USB 3.0 slot it is not listed in the pointing devices list in the device manager. The usual unrecognized device windows message when an issue is detected is NOT appearing. I tried to plug the mouse on the 3 different USB 3.0 ports = Same issue. Removed the mouse form devices; Removed and reinstalled the bluetooth drivers; It is remarkable that the ARC Mouse and Surface pen appears in other device instead of Mouse,keyboard and pen. Some system information: Windows 10 Pro, version 1703, build 15063.296. Do you have any suggestion to slove this problem? Many thanks in advance.